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Return Policy

Return Policy

You may return most new, unopened items within 30 days of delivery for a full refund.

Contact us by phone or e-mail and request Return Authorization for the watch.

No packages will be accepted without the RA number clearly visable on the box.


Watches must be unused, no marks, scratches, dents or sign of wearing the watch, in

complete original packaging as you have received, including price tag, warranty and

instruction manual, watch box and outer sleeve for the box ( if it came with the watch ).

As soon as we get the watch back we will inspect it and will issue the refund.

It may take a few working days before the amount is credited and showing in your account.

Please contact us:

by phone - 323 933 1460 ( 11 am to 6 pm PST )

e-mail  info@altivo.com


Package should be returned to:



7221 Melrose Avenue

Los Angeles, CA 90046